24/7 security control center
Our certified 24/7 security control center team is available flexibly whenever there is no on-site team or additional protection is required.
Real-time response for maximum security
If you do not have your own staff for monitoring or if you desire support for your team, you can book our 24/7 security control center to further enhance your security measures and ensure professional monitoring around the clock. Thanks to Vaidio’s real-time analysis, we immediately detect threats and respond swiftly. This ensures that your security measures function optimally at all times, addressing threats quickly and effectively.
A security control center – offering more than just alarm handling
Security doesn’t end with the camera. Our security control center thinks ahead – and acts when it matters. Whether it’s a medical emergency, technical defect, or suspicious activity on the premises: We monitor your systems in real-time, reliably verify events, and immediately coordinate the right measures – discreetly, efficiently, and proactively. Thanks to direct connection to emergency services, intelligent access control, and AI-supported analysis, your building remains protected at all times – even when you are not on-site.
Emergency management with access authorization
In an emergency, every second counts. Whether it’s a break-in, medical emergency, or fire – our control center verifies critical events in real-time and initiates immediate actions. We inform emergency doctors, fire brigade, or police and enable authorized rescue forces to access your property – digitally controlled, GDPR-compliant, and documented.
Remote access & supervision for craftsmen and service providers
Trust is good – control is better. You want to let someone into the house but are not present? Our control center coordinates the access of authorized persons, opens doors at the agreed time, monitors the operation via camera, and automatically locks after the work is completed.
Intelligent service automation for your property
Our platform consolidates information from video analysis, IoT systems, sensors, and actuators in a central control center. This allows us to detect early when maintenance is required, a problem is emerging, or a technical defect is present. We automatically inform the responsible service provider, initiate maintenance processes, or coordinate the deployment of a technician if necessary.
How it works:
Vaidio continuously analyzes video streams based on predefined training data and scenarios. As soon as Vaidio detects an emergency situation at your site, an alert is generated and sent to our Security Operations Center.
One of the key features of our Security Operations Center is real-time alarm management. As soon as an alarm is received, an operator immediately verifies it to minimize false alarms. This ensures a swift response in your environment, keeping you optimally protected at all times and ensuring that every threat is handled efficiently.
Once we confirm an alarm, we execute a pre-defined Standard Operating Procedure (SOP) with you. These SOPs ensure that we take the right actions in every situation. Additionally, these instructions are flexible and can be adjusted based on your specific needs and security requirements. This ensures that every response is tailored to the situation and that your security standards are consistently met.
By using our Security Operations Center, you also benefit from comprehensive documentation of all incidents. This thorough recording allows you to analyze and track each event in detail. We ensure that you have full transparency over all security-related events at all times, enabling you to continuously optimize your security strategies.
Our Data Protection Concept
The Synaedge Security Operations Center offers a comprehensive data protection concept that sets it clearly apart from conventional video surveillance systems. Traditional video surveillance often records all activity continuously and stores this data without specific filtering or control, which can lead to significant privacy risks. Monitoring is usually not limited to security-relevant events and therefore includes a wide range of footage containing sensitive personal information. This can result in data breaches and misuse of the collected information. In contrast, the Synaedge Security Operations Center uses event-based surveillance that focuses solely on security-relevant incidents. This approach minimizes the collection of unnecessary data and thus protects individual privacy.
Event-based monitoring
Once a security-relevant event is detected, a recording is created and the incident is analyzed in real-time, thus avoiding continuous monitoring of individuals.
Anonymization of persons and identifiers
With this measure, personal identifying characteristics are obscured before the data is processed or stored, reducing the risk of unauthorized identification and safeguarding the privacy of all parties involved.
Access Controls and Audit Logs
These logs record every interaction with the system and ensure that only authorized individuals have access to sensitive data. This increases transparency and enables precise tracking of who accesses the data and for what purpose.
Your benefits at a glance
Around-the-clock monitoring
You benefit from continuous monitoring of your security infrastructure, 24 hours a day, 7 days a week. This ensures that security-related incidents can be responded to at any time, even outside regular business hours.
Increased security and responsiveness
With the support of a specialized Security Operations Center, the efficiency and effectiveness of your security measures are significantly enhanced. Potential threats and incidents are swiftly detected and addressed, enhancing your overall security posture.
Cost efficiency
The 24/7 Security Operations Center is a cost-efficient solution compared to setting up your own round-the-clock staffed operations center. You avoid high personnel costs and infrastructure investments while still benefiting from professional monitoring.
Relief for the internal team
Your internal staff is relieved, as continuous monitoring is handled by the Synaedge Security Operations Center. This reduces the workload for your employees and allows them to focus on other important tasks.
Rapid escalation and intervention
In the event of a critical incident, the Security Operations Center can respond immediately by alerting security personnel or activating emergency protocols to minimize damage and ensure compliance with applicable security standards.
Flexibility and scalability
You can book the 24/7 Security Operations Center flexibly as needed, whether as a complete monitoring solution or as support for your existing team. The service can be customized to your specific requirements, providing a high degree of flexibility.
