AI video surveillance for luxury retail

The AI concierge service: Redefining security for the world's most exclusive luxury stores

In high-end retail, every detail counts – especially security. Based on Vaidio® and Synaedge, the AI Concierge Service offers intelligent, seamless AI video surveillance specifically tailored for luxury retail.

for IP cameras

VMS Integration

IOT Integration

ERP/ HRM integration

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We offer the all-in-one solution
for video surveillance with AI-supported video analysis in luxury retail

In luxury retail, exclusivity, security, and a first-class shopping experience are among the key success factors. Customers expect not only high-quality products but also an environment that meets the highest standards of comfort and protection. At the same time, retailers face the challenge of protecting their valuable goods and brand from theft, vandalism, and other risks—in a manner that is unobtrusive yet effective. The AI Concierge Service, based on Vaidio®, is a state-of-the-art, AI-driven video surveillance solution that provides seamless and intelligent protection for the most exclusive luxury stores. Developed by Synaedge, the AI Concierge Service combines technologies from renowned partners to deliver an unparalleled all-in-one solution. As a digital concierge and bodyguard, it ensures not only top-notch security but also effortless management of your store’s individual requirements.

Building Surveillance

Recognize safety-critical situations early and respond immediately

Access control

Automatic access for authorized employees

Personal Safety

Functions such as fall detection, aggression, violence, and weapon detection

RETAIL ANALYSIS

Get to know your customers better and optimize the shopping experience.

Theft prevention

To prevent unauthorized access and detect suspicious behavior

Access control

Automatic access for authorized employees

The AI Concierge with Vaidio offers the highest security for your business with features such as facial recognition, anti-spoofing, tailgating detection, and ID verification. Only authorized individuals gain access to sensitive areas like storage, vault, or office areas. Additionally, the system documents the attendance and working hours of your staff.

Face recognition

Tailgating Detection

ID verification

Anti spoofing detection

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Building Surveillance

Identify safety-critical situations early and immediately initiate appropriate measures

With the AI Concierge Service based on Vaidio, you can reliably protect your business from unauthorized access and potential dangers. The intelligent system monitors your building in real-time and detects threats early, including suspicious behavior outside of business hours, such as unusually long loitering in front of your store, burglary attempts through tampering with entrances or shop windows, as well as vandalism like breaking windows or applying graffiti. Additionally, the service offers enhanced security features by detecting risks such as smoke, fire, or leaks in a timely manner.

Smoke and fire

Emergency exit monitoring

Vandalism detection

Intrusion detection

More about building security

Personal Safety

The invisible guardian angel for your safety in luxury retail

The AI Concierge Service provides the highest level of personal safety in your business by detecting dangerous situations in real time and responding immediately. The system instantly registers when a person falls and remains on the ground—whether it’s a customer, employee, or resident—and automatically initiates assistance. At the same time, it discreetly monitors sensitive areas such as sales floors and VIP zones, identifying unusual behavior patterns such as aggression, violence, or vandalism. It can even reliably detect individuals carrying weapons, promptly alerting security personnel or emergency services.

Violence detection

Fall detection

Weapon Detection

Storm hood recognition

Theft prevention

Immediate detection of theft attempts and alerting of security personnel

The AI Concierge Service is always present, never intrusive, and identifies suspicious movements and behavior patterns in real-time, such as putting items into pockets. If necessary, the system discreetly alerts security personnel to avoid disrupting the customer experience. Additionally, the AI Concierge Service uses facial recognition to identify known shoplifters on a blacklist and inform your sales staff or security forces early on.

Theft detection

Face recognition

Asset tracking and inventory management

Turn simple cameras into smart warehouse monitors

With the AI-powered video surveillance solution from Vaidio, you can optimize your warehouse and inventory management efficiently and reliably. The system enables comprehensive tracking across multiple cameras and always provides you with precise insights into your inventory. It automatically counts objects like boxes and pallets, detects unlawfully removed or left-behind items, and monitors the fill level of shelves and pallets in real-time. Furthermore, Vaidio can be customized to your specific requirements – whether for detecting specific packaging types, product conditions, or visible damages.

Object counting

Object removal

QR and barcode

FULL/EMPTY CONTROL

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Retail Analysis

Get to know your customers better and optimize the shopping experience

Vaidio regularly creates reports and analyses on the condition and resource usage, supporting informed decisions for optimizing operations management. The AI recognizes the age and gender of customers, enabling personalized shopping experiences and targeted marketing measures. Additionally, Vaidio analyzes emotional reactions to gain valuable insights into customer satisfaction. By capturing the number of customers entering and leaving the store and comparing it with sales figures, Vaidio identifies peak times, allowing for efficient staff planning and adjustment of sales strategies.

Emotion Recognition

Count people

Heat mapping

Age and gender

Identify the most popular and less visited areas in the store and adjust product placement to increase visibility and potential sales

Analyze the interests by gender and age group and adjust the product range to strengthen customer loyalty

Heatmaps show peak times and high-traffic areas, allowing you to strategically optimize layouts, events, and advertising

Track how long customers linger on specific ads and adjust the strategy for maximum attention.

Get instant insights into how your campaigns are received by customers. Vaidio detects emotional reactions such as joy or frustration and shows you directly which actions are well-received and where optimizations are needed.

Adapt your communication to the mood of your customers. Satisfied customers can receive targeted offers, while frustrated customers receive support – for stronger loyalty and a positive brand experience.

Find your "gold zones" and optimize product placement

Vaidio comprehensively analyzes customer metrics and advertising engagement to provide valuable insights into customer behavior and the effectiveness of sales strategies. It captures the number of customers entering the store and whether they make a purchase or leave without buying, and calculates the conversion rate to measure the effectiveness of customer conversion. Additionally, Vaidio monitors customer frequency in defined areas, such as shelves or promotional spaces, to understand interest in specific locations. The analysis of customer engagement measures how long customers linger near a product or advertising element and whether they actively interact, providing valuable information on dwell time and willingness to interact.

Use the opportunity to integrate Vaidio into your Digital Signage and Augmented Reality Systems.

Personalized experience:

  • Personalized signage: Adaptation of signage based on demographic data.
  • Emotion recognition: Analysis of visitors' emotions to improve the experience.
  • Integration of online elements: Use of online shopping elements in retail.

Augmented Reality (AR)

  • Integration with your AR system
  • Interactive product experience: enabling customers to interact with the products.
  • Product information and virtual coupons: Displaying product information or virtual vouchers.

Privacy

Secure protection of sensitive data and preservation of privacy

Anonymization of individuals

Vaidio ensures that individuals are anonymized, making them unrecognizable. This keeps sensitive information protected while surveillance cameras are in use, safeguarding the privacy of the individuals involved.

Access Control & Audit Logs

Strict access controls ensure that only authorized individuals can access the monitoring software and the collected data. Detailed audit logs document all access, making every access traceable and effectively preventing misuse.

Event-based monitoring

The Vaidio software only records video footage when security-relevant events are detected. This limits surveillance to the essentials and preserves privacy. If desired, permanent recording is also possible where necessary.

Data storage

Vaidio offers flexible storage options for your surveillance data. You can either store the data locally or opt for a regional cloud solution that complies with legal data protection requirements while providing high security.

Offer models

Individual solutions for your AI-based video surveillance: AI video analysis and data storage on-site or in the cloud – flexible as a subscription with managed services or as a purchase option

Cloud-based AI video surveillance by subscription

You obtain the video analysis from the cloud on a subscription model, while data storage can be either on-site or also in the cloud – including managed services.

Edge-based AI video surveillance as a subscription

For local video analysis and data storage, acquire the Vaidio Appliance, and obtain the analysis licenses through a subscription model – including managed services.

Vaidio Appliance for AI video surveillance
for purchase

With this solution, you acquire the Vaidio Appliance including licenses and independently manage your infrastructure – optionally with a maintenance contract.

24/7 security control center

Ensure that alarms and incidents are reliably detected, correctly interpreted, and efficiently processed.

If you do not have your own staff for monitoring or if you desire support for your team, you can book our 24/7 security control center to further enhance your security measures and ensure professional monitoring around the clock.

More about 24/7 security control center

Around-the-clock monitoring

You benefit from continuous monitoring of your security infrastructure, 24 hours a day, 7 days a week.

Increased security and responsiveness

Potential threats and incidents are quickly identified and addressed, improving your overall security posture.

Relief for the internal team

Your employees can focus on other important tasks.

Cost efficiency

You avoid high personnel costs and infrastructure investments and still benefit from professional monitoring.

More about 24/7 security control center

Your benefits at a glance

Increased security for employees and facilities

Insights into customer emotions and behavior

Improvement of customer service

Prevention of vandalism and theft

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