AI video surveillance in the shopping center
Operational efficiency, valuable data analysis, and theft protection
Enhance security and optimize operational management with state-of-the-art video surveillance and AI-powered video analysis in the shopping center.
for IP cameras
VMS Integration
IOT Integration
ERP/ HRM integration
We offer a variety of options
for video surveillance with AI-supported video analysis in the shopping center
Monitoring a large shopping center with numerous stores, restaurants, and public areas presents a variety of challenges. The expansive areas and complex structures make it difficult to efficiently monitor hundreds of cameras and detect relevant events in real-time.
The security personnel face the challenge of monitoring the multitude of cameras and alarms without losing track. At the same time, frequent false alarms can waste valuable resources and lead to frustration. Another challenge lies in efficient emergency management. In cases of dangers such as fires, medical emergencies, or evacuations, a quick and coordinated response is crucial. Addressing these challenges requires an intelligent and scalable solution that improves both security and operational efficiency without compromising customer privacy.
Building monitoring
Recognize safety-critical situations early and respond immediately
Theft prevention
To prevent unauthorized access and detect suspicious behavior
Customer comfort and safety
Quick and coordinated response in emergencies or evacuations
Land use
Heat mapping and people counting for data-driven store leasing
RETAIL ANALYSIS
Get to know your customers better and optimize the shopping experience.
Building monitoring
Identify safety-critical situations early and immediately initiate appropriate measures
Through continuous monitoring and immediate alerting upon detection of fire or smoke in the camera field, Vaidio enables a quick response to emergencies. The system detects when people are smoking in the building and ensures, by notifying security personnel, that this only occurs in designated areas. Additionally, it immediately detects vandalism on walls (graffiti), windows, or other structures and alerts. Vaidio also identifies abandoned objects such as illegal or improper waste disposal. Emergency exit monitoring ensures that emergency exits are not blocked or misused, and ensures that in case of emergency all escape routes are clear and accessible.
Smoke and fire
Smoker detection
Emergency exit monitoring
Intrusion detection
Vandalism detection
Illegal waste disposal
Theft prevention
Immediate detection of theft attempts and alerting of security personnel
Vaidio detects suspicious movements such as pocketing items or withholding goods and informs security personnel. Vaidio also enables precise camera cross-tracking to monitor suspicious individuals in the shopping center. If the EAS system triggers an alarm, an image of the person is sent to video surveillance. The AI links this image with camera feeds throughout the center and tracks the person seamlessly—even in high-traffic situations. Using facial recognition and a blacklist, the system identifies known shoplifters and informs staff to respond quickly and discreetly.
Theft detection
Person tracking
EAS-System Monitoring
Face recognition
Customer comfort and safety
Security Meets Customer Experience: Customer Protection as a Priority for a Safe Shopping Experience
The AI-powered video surveillance by Vaidio reliably detects a variety of threats and immediately triggers alarms to enable quick responses. It can detect critical situations such as falls or collapses due to medical emergencies, like a heart attack, at an early stage. Vaidio also promptly responds to suspicious actions like fights or assaults and protects sensitive areas by detecting weapons such as firearms or knives against potential threats. Additionally, the system conducts precise people counting to ensure that all individuals are accounted for and safely evacuated from the building in the event of an evacuation.
Violence detection
Fall detection
Weapon recognition
People count
Detection of mass panic
Missing persons
Land use analysis
Heatmapping and people counting for data-driven store leasing
Use AI-powered video analysis to gain valuable insights into customer movements and the attractiveness of your locations with heatmaps and people counting. Heatmaps show you color-coded areas of your shopping center that are most frequented, while people counting provides you with real-time data and long-term analyses of visitor numbers. With this information, you can dynamically adjust rental prices and optimally market your retail spaces. Potential tenants receive a transparent location assessment and can make informed decisions, minimizing risks. Our data-driven solution helps you increase the profitability of your shopping center and make it even more attractive to tenants and visitors.
Optimized store leasing
Landlords can strategically adjust rental prices based on visitor numbers and location attractiveness and specifically market attractive spaces.
Better location decisions
Tenants gain transparent insights into the attractiveness of retail spaces and can make informed decisions to minimize risks.
Retail Analysis
Get to know your customers better and optimize the shopping experience
Emotion Recognition
Count people
Heat mapping
Age and gender
Identification of highly frequented areas
Identify the most popular and less visited areas in the store and adjust product placement to increase visibility and potential sales
Assortment optimization by demographics
Analyze the interests by gender and age group and adjust the product range to strengthen customer loyalty
More efficient layouts and advertising planning
Heatmaps show peak times and high-traffic areas, allowing you to strategically optimize layouts, events, and advertising
Measure advertising effectiveness and engagement
Track how long customers linger on specific ads and adjust the strategy for maximum attention.
Real-time feedback on campaigns
Get instant insights into how your campaigns are received by customers. Vaidio detects emotional reactions such as joy or frustration and shows you directly which actions are well-received and where optimizations are needed.
Personalization and customer loyalty
Adapt your communication to the mood of your customers. Satisfied customers can receive targeted offers, while frustrated customers receive support – for stronger loyalty and a positive brand experience.
Find your "gold zones" and optimize product placement
Vaidio comprehensively analyzes customer metrics and advertising engagement to provide valuable insights into customer behavior and the effectiveness of sales strategies. It captures the number of customers entering the store and whether they make a purchase or leave without buying, and calculates the conversion rate to measure the effectiveness of customer conversion. Additionally, Vaidio monitors customer frequency in defined areas, such as shelves or promotional spaces, to understand interest in specific locations. The analysis of customer engagement measures how long customers linger near a product or advertising element and whether they actively interact, providing valuable information on dwell time and willingness to interact
People counting
Dynamic restaurant occupancy with digital screens
With our solution of AI-based video surveillance, people counting, and digital information screens, you can show your visitors in real-time which restaurants still have available seats and which are busy. Cameras automatically capture occupancy and detect available seating, ensuring your guests are always informed. Position digital screens at strategic points like food courts or entrances and inform your visitors directly. With clear color coding (e.g., green for available seats, red for full restaurants), displayed waiting times, and special offers, you help your guests make spontaneous and stress-free restaurant choices. This technology allows you to direct customer flows purposefully, improve the occupancy of less frequented restaurants, and relieve crowded areas. With our solution, you increase your guests’ satisfaction and create a more modern, efficient shopping and dining experience.
Optimized visitor guidance
Visitors are directed to less frequented restaurants, relieving crowded areas and efficiently utilizing empty spaces.
Higher customer satisfaction
Guests make informed decisions, avoid unnecessary waiting times, and enjoy a more relaxed shopping experience.
Better restaurant occupancy
Even distribution of guests increases the revenues of less frequented restaurants and reduces peak loads.
Simple decision making
Thanks to real-time data, visitors can immediately find the right restaurant – conveniently and without frustration.
More revenue through special promotions
Displaying discounts or limited-time offers enhances the appeal of certain restaurants.
Efficient use of space
Free spaces are immediately identified and optimally utilized, improving the overall occupancy of the food court.
Further areas of application
Protect all levels of your shopping center with AI video surveillance
Privacy
Secure protection of sensitive data and preservation of privacy
Anonymization of individuals
Vaidio ensures that individuals are anonymized, making them unrecognizable. This keeps sensitive information protected while surveillance cameras are in use, safeguarding the privacy of the individuals involved.
Access Control & Audit Logs
Strict access controls ensure that only authorized individuals can access the monitoring software and the collected data. Detailed audit logs document all access, making every access traceable and effectively preventing misuse
Event-based monitoring
The Vaidio software only records video footage when security-relevant events are detected. This limits surveillance to the essentials and preserves privacy. If desired, permanent recording is also possible where necessary.
Data storage
Vaidio offers flexible storage options for your surveillance data. You can either store the data locally or opt for a regional cloud solution that complies with legal data protection requirements while providing high security.
Offer models
Individual solutions for your AI-based video surveillance: AI video analysis and data storage on-site or in the cloud – flexible as a subscription with managed services or as a purchase option
Cloud-based AI video surveillance by subscription
You obtain the video analysis from the cloud on a subscription model, while data storage can be either on-site or also in the cloud – including managed services.
Edge-based AI video surveillance as a subscription
For local video analysis and data storage, acquire the Vaidio Appliance, and obtain the analysis licenses through a subscription model – including managed services.
Vaidio Appliance for AI video surveillance
for purchase
With this solution, you acquire the Vaidio Appliance including licenses and independently manage your infrastructure – optionally with a maintenance contract.
Your benefits at a glance
Increased security for employees and facilities
Insights into customer emotions and behavior
Improvement of customer service
Prevention of vandalism and theft
Blog
These articles might be of interest to you
A few days ago, I stumbled upon an inspiring blog post from our business partner, Living on The Côte d’Azur – and honestly, after reading it, I almost wanted to pack my bags right away....Continue reading
Last Wednesday, a jeweler on Hamburg’s exclusive Neuer Wall fell victim to a theft that resulted in losses of approximately €300,000. The perpetrators, a trio, employed a clever distraction tactic: while a couple diverted the...Continue reading
In recent weeks, headlines about violence and armed assaults have dramatically increased. Perhaps you have noticed it yourself: whether in residential areas, at Christmas markets, or gas stations – the feeling of security is increasingly...Continue reading
“Time is the key to security” Imagine sleeping soundly in your home—a place meant to provide safety and comfort. While you dream, someone sneaks through the house, rummaging through your belongings and seizing valuables that...Continue reading
Video surveillance is now an indispensable part of modern security systems. In particular, 24/7 real-time monitoring provides companies and institutions with the ability to maintain security measures around the clock. At the same time, significant...Continue reading
Why false alarms and staring at monitors are a thing of the past: focus on AI-based monitoring This morning, I was jolted out of sleep by an ear-splitting alarm. Far too early, far too loud,...Continue reading
In modern security surveillance, video analysis plays a crucial role. However, not all video analyses are the same. There are significant differences between conventional camera-based video analysis and the advanced solutions offered by Vaidio. In...Continue reading