Support
We provide remote, secure, and targeted support tailored to the specific needs of your organization. Our technical support team is here to assist you with any questions, issues, or concerns regarding your security solution.
Reliable, personal, and always there when you need us.
To ensure your security solution operates reliably and efficiently at all times, we provide you with technical expertise and direct support. Our support doesn’t just start when something goes wrong – it begins wherever configuration, customization, or expansion is needed.
An overview of our support services:
Our systems are designed to be operated independently. However, if you need support or wish to delegate certain tasks, we are here for you – with technical expertise and solutions tailored to your security architecture. Our response times are clearly defined – and for subscription customers with Managed Services, even around the clock. You can reach us directly via our ticketing system or at
Upon request, we take care of setting up and maintaining user accounts, role models, analytics zones, or schedules – all tailored to your specific structure. This keeps your solution clear, up to date, and easy to use.
Want to integrate new cameras, locations, or features? No problem. We support you with planning and implementation – without downtime and with seamless integration into your existing system.
Whether it’s VMS, access control, or third-party software – we assist you in connecting and maintaining interfaces to ensure all systems communicate securely with each other.
In the event of technical issues, we analyze the root cause and, with your approval, access the system via secure connections. This allows us to respond quickly and minimize downtime.
How to reach us:
Standard Support:
To ensure we can process your request quickly and efficiently, please use our support form to create a ticket. Our team will get in touch with you as soon as possible.
SLA Customers (Service Level Agreement)
If you have entered into an SLA with us, you will find your dedicated support hotline and all relevant contact details in your contract documents. Your requests will be given priority handling in accordance with the agreed response times.
Privacy Notice:
By submitting your request, you agree that your data will be stored and processed for the purpose of handling your inquiry. For more information on how we handle your data, please refer to our privacy policy.
